You can access Complaints under Improvement in the Navbar. 

You can view all the complaints received for a product, the status and approval state. 

Selecting the Columns button allows you to sort the column headings you want to view. Selecting Add Filter button allows you view only data pertaining to your filter(s). 

To view details on a complaint, hover over the complaint and then click on the View button for that complaint.  

At a glance, you can view the status of the complaint and its approval status. You can also choose to reopen the complaint (if its closed) or link it to a Zendesk ticket (if the integration is setup by the Admin) for traceability. 

In the form you can view information about the complaint, if it was reported, investigation status and overall history. There are 4 tabs in each complaint - entry, reportability, investigation and history. 

Entry
View when the complaint was initiated, information about the complaint, description, clinical outcome, product information and triage assessment. 

Reportability
Based on the triage assessment, view if this complaint was reported or not. 

Investigation
View details about the investigation such as the product analysis, shipping history, complaint trends, labeling review, risk analysis, root cause, and escalation statement. If the product was returned, you can view the return tracking information. 

History
Review the history of the complaint from creation to closed. 

When you are done viewing the complaint, click on the X at the top of the page. 

If you have any questions, you can reach us through the chat or email us at support@enzyme.com.

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