Nonconformances (NC) can be cancelled by users with permission level of Quality Owner, Approver and Editor.
Note: This video was created using V1.24.2. Enzyme is updated weekly so some elements may change.
Access the Nonconformance module from the Navigation bar under Improvement.
To cancel an NC, hover over the one in which you are interested and click on to open it.
If the NC is still open, click in the Cancel icon and enter your cancelation justification as well as cancelation approvers.
Click on Confirm Cancelation to route it to the approvers you specified. Once an NC is cancelled, you can view it in the module when you turn on the Show cancelled toggle.
If the NC Is closed, click on the Edit icon first, then you will see the cancel button.
Click on the Cancel icon, enter the justification to cancel the NC and submit it for approval.
Note: If the CAPA associated with the NC is still open, then you cannot cancel the NC unless the CAPA is cancelled first.
If you have any questions, you can reach us through the in-app chat or email us at firstname.lastname@example.org.