Nonconformances (NC) can be edited by users with permission level of Quality Owner, Approver and Editor.
Access the Nonconformance module from the Navigation bar under Improvement.
Once an NC is closed, you can edit its details to re-open it. Hover over and click on the closed NC in which you are interested. Click on the Edit icon, and you will be able to make the edits you need.
Once you are done, at the bottom of the form click on Save Changes and the NC will now be in the draft phase again.
You’ll be taken back to the NC table, so reopen the NC and then re-submit it for approval.
Note: If a CAPA associated with the NC is still open, then you cannot edit the NC unless the CAPA is cancelled first.
If you have any questions, you can reach us through the chat or email us at firstname.lastname@example.org.